Genesys GCX-SCR Passed, GCX-SCR Valid Test Registration

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Genesys GCX-SCR Exam Syllabus Topics:

Topic	Details
Topic 1	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 2	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 3	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 4	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 5	Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.

Genesys Cloud CX: Scripting Certification Sample Questions (Q34-Q39):

NEW QUESTION # 34
Select the default page name which the editor automatically adds when you create a new script.

A. Home Page
B. Start Page
C. Script Page

Answer: B

Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.

NEW QUESTION # 35
When should you consider using custom templates in the Genesys Cloud script editor?

A. To store visual elements like graphics.
B. To create a one-time script without reuse.
C. To create multiple scripts with similar requirements.
D. To enable advanced features within the script.

Answer: C

Explanation:
Custom templates in the Genesys Cloud script editor are particularly useful when you need to create multiple scripts with similar requirements. These templates allow for consistent design and functionality across various scripts, saving time and ensuring uniformity in how interactions are handled. They are not typically used for one-time scripts or to store visual elements like graphics but are focused on reuse and consistency across multiple scripts.
References:
* Genesys Cloud CX Scripting Templates Documentation.

NEW QUESTION # 36
You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.
1) Associate a contact list with the script.
2) Create a Script.
3) Invoke the "Outbound Create Contact" action with appropriate variables.
4) Enable Outbound features.

A. 2,4,1,3
B. 2,3,4,1
C. 1,2,3,4
D. 2,4,3,1

Answer: A

Explanation:
To configure a script that allows agents to create a contact in the contact list in Genesys Cloud CX, the following sequence should be followed:
* Create a Script: Start by creating a new script that will serve as the framework for the agent's interaction.
* Enable Outbound features: Before the script can interact with outbound services, outbound features must be enabled in the script settings.
* Associate a contact list with the script: The script needs to be associated with a specific contact list to ensure that contacts can be added directly to the correct list.
* Invoke the "Outbound Create Contact" action with appropriate variables: Finally, add the
"Outbound Create Contact" action to the script and configure it with the appropriate variables to capture the necessary contact details from the agent.
This order ensures that the script is correctly set up to interact with the contact list and allows agents to add new contacts as needed.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 37
A number plan determines how many and which digits are necessary for call routing.

A. True
B. False

Answer: A

Explanation:
A number plan in telephony determines how many and which digits are necessary for call routing. This concept is essential for defining how calls are processed and routed within a telephony system, including Genesys Cloud CX. The number plan dictates the structure of phone numbers, including length and the specific digits required to reach certain destinations, ensuring that calls are directed correctly based on the dialed numbers.
References:
* Genesys Cloud CX Telephony and Call Routing Documentation.

NEW QUESTION # 38
You can modify the data type of a variable once it has been created.

A. False
B. True

Answer: A

Explanation:
In Genesys Cloud CX Scripting, once a variable has been created and assigned a data type, you cannot modify its data type later. This design is intentional to prevent errors that might occur if a variable's type were changed after it was already in use. Variables in Genesys Cloud CX scripting are strongly typed, meaning the type of data they hold is fixed upon their creation.
To change the type of a variable, you would need to create a new variable with the desired type and then use that instead. This ensures that the script's logic remains consistent and avoids runtime errors that could arise from unexpected data types.
This behavior is consistent with best practices in many scripting environments where strict typing is enforced to maintain stability and predictability in scripts.
For more details on variable handling in Genesys Cloud CX, you can refer to Genesys Cloud CX Scripting documentation that explicitly states these constraints to help developers write more reliable and error-free scripts.
References:
* [Genesys Cloud CX Scripting Documentation]

NEW QUESTION # 39
......

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